Support Center - Select your language on the bottom of the page

How do I know that base is online?

Last Updated: Sep 14, 2015 12:38PM CEST
Your base station is online when all three lights (LEDs) light up. If this isn’t the case, you can find out here what the reason could be. You can also look under SYSTEM OVERVIEW in the app to see if base is online. Simply click on base and then on HELP.

If a sensor is online, its LED is off. If the LED is flashing, the sensor is outside the range of base. If the sensor's LED is off, but the sensor is shown in the LED as offline, it is very likely that the batteries are flat.

Contact Us

  • Email Us
  • Call us at +49 2871 912 912, Monday through Saturday from 08.00 AM - 08.00 PM CET
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete