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There is an update available for camera, how do I start it?

Last Updated: Oct 13, 2014 03:11PM CEST
You will find out if an update is available for camera in three ways:
 
  1. Your “All is good”-smile turns into an orange symbol to indicate, that your system needs care
  2. Under EVENTS you will see the message, that an update is available for camera
  3. Under SYSTEM OVERVIEW you can see if camera has the orange symbol attached. If you click on this symbol and the UPDATE option appears, there is an update available for this sensor.
Simply go through the following steps to start the update:
 
  1. Go to SYSTEM OVERVIEW
  2. Click on the icon marked in orange
  3. Click on UPDATE

The sensor update can take up to 10 minutes. You will be informed by push message, when the update has been completed. Make sure you have activated push messages for system status messages under CONFIGURATION. Alternatively you can also see if the update has been completed under EVENTS in the app. Please note that you can only carry out one update at a time.

It didn't work? Make sure that no other update is currently being carried out and try again after waiting a few minutes. If this still doesn't work, our Customer Services will be happy to help you.

Contact Us

  • Email Us
  • Call us at +49 2871 912 912, Monday through Saturday from 08.00 AM - 08.00 PM CET
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